Returns Policy

Because cigars are perishable premium products, returns are limited and handled case by case.

Eligible issues

Contact us within 48 hours of delivery if you received the wrong item, a damaged package, or a missing product from your order.

Non-returnable items

Opened boxes, used accessories, or products returned without our approval generally cannot be refunded.

How to request help

Message us on WhatsApp or through the Contact page with your order ID, photos of the issue, and your delivery details. We will advise on replacement or refund options.